Note each possibility and how the customer can help (see below). So it is all wonky. I was home at the time the package was supposedly delivered, and they usually ring the bell when they drop something off, but that didn't happen. Employment requirements. USPS parcel locker problem. 1. Thank the… This subreddit is not affiliated with or endorsed by the United States Postal Service. The tracking number is 9205590153708655656780. However, with lost or mis-delivered packages, I believe there is a waiting period to see if the package ever turns up or can be retrieved. Press question mark to learn the rest of the keyboard shortcuts. Close. Mar 1, 2016 31 3 United States. The sooner the better. Any time I have ever had a package go missing or marked delivered and not actually here my local post office usually sorts it out that day or the next and I haven't had to go through the main usps customer service line ever. Press question mark to learn the rest of the keyboard shortcuts. Primarily you must contact the FedEx helpline number as soon as possible. Most of the time it got delayed somewhere, which you can simply check through our track-and-trace service. - denied insurance claims Received 4 poly-packages which were rubberbanded. If you’re trying to locate an Amazon package that was not delivered, you’ve come to the right place. Either it's being misdelivered or the worker is leaving it in his truck for some reason and scanning it there (in which case it might be delivered the next day, the ones by me do this sometimes.. think it's a deadline thing), Pretty sure when they scan it records GPS of where, so you could theoretically contact your post office to verify it's not being misdelivered but that's way easier said than done these days. For example i just went to my mailbox and got my package that still says “in transit” Meanwhile I have another undelivered package that was marked as “delivered” yesterday. For tracking your missing mail, CLICK HERE and enter your tracking number to see the status of your mail item. USPS says delivered, I phone my guy and he hasn’t received it. this is very frustrating. ANOTHER UPDATE: the package that was said to be delivered Friday 4:59 came today. The tracking number is 9205590153708655656780. reship. Package theft is common this time of year -- right off your doorstep. Press J to jump to the feed. Informed Delivery. We've talked to the local post office, and asked to check GPS coordinates, but when they checked, those come up with an error apparently. . this has never happened to me and I could use some good advice. You are assuming the carrier is competent, trustworthy and properly equipped. Press J to jump to the feed. We recommend you wait another 2 business days as normally, your package will still arrive. What are my options...the USPS says my package was delivered but i did not get it. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of Rule 6. Is there anything else we can do from our side, or any other advice you have? UPS says package delivered but it's not here My last Sephora order should've been delivered today and according to my tracking it was delivered this morning at 11am. It seems they located the item in question at about 1pm. Shopping Resources. Now it says it is still in the usps facility with the same scan. Multiple packages that delivered later than 8 p.m. on the promised delivery day could land USPS in hot water with the e-commerce giant. Waited and watched him walk away before opening my door. But packages that said they were delivered today were not. If Track shows my item as successfully delivered, but I have not received it, what should I do? If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. Thank you so much for checking, @Ishibi, and @tinyejp! It’s always a good idea to check no matter what. The company can run a trace on the shipment. Like you said panic set in. Amazon Package not Delivered? But they obviously did not deliver it TO ME. I've had a few instances though where my packages were delivered to the neighbors across the street, so I would check with them as a just in case. Apologize: “I’m so sorry this happened.” 2. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. I shipped via USPS Priority Mail, no extra insurance added so I just have coverage up to $50 (I purchased item for more than that, selling it at a loss). There have also been a few times when the package just simply never showed up. While I am writing my guy phones says he received it. A package will not ever say "delivered" when it's still still sitting in a postal truck or at a post office somewhere. - long wait times If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice ®) should indicate where your driver left the package. Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. It has received an "En Route" scan, which is an actual, physical scan event. In the case of missing package, you can also go for the Informed Delivery option. More often than not, the package is delivered within 1-2 of the delivery confirmation. You may wish to also contact the sender to see what options they may suggest, ie. I called the main company number, my post office and the post office in the other city with no result. I can't see that scan on the main tracking page, but if it's the case, this would be tremendously good news. A lot of people have their share of bad experiences with the USPS. There’s no need to start worrying when a package hasn’t arrived when you expected it. You can enter 35 tracking number maximum, separated by a comma. But on very rare occasion, an Amazon order will be marked as having been delivered even though the order has never been received by the person who ordered it. The USPS tracking info says it was delivered, but I never got it. Assure the customer you’re on it: “Let me see what I can do to help.” 3. So, I watched the mail person delivery my packages to my front door today. Posted by 1 year ago. I would recommend starting with your local post office first. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery. Even when it was suspected that porch pirates stole the package, I filed a claim and both times USPS paid me. Then one of my eBay purchases said it was delivered at 10:04 AM - the same time stamp as the other packages.... but this item WAS NOT delivered. Received 4 poly-packages which were rubberbanded. I have actually filed two claims with the USPS when packages were verfified delivered but the customer says it was not. It will give you a digital preview of your impeding mail item. Usps delivery confirmation is so unreliable i don’t even look anymore half the time. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. - damaged goods This could include the front porch, side door, back porch, or garage area. It’s gr New comments cannot be posted and votes cannot be cast. No sign of it. Nevertheless, if you are facing a situation where your package hasn’t been delivered to you even when the status says so, here are the steps you should take. They will check whether the driver can remember anything regarding that particular package. What to Do If You Receive a Late Package . Here's what to do if your order from Amazon hasn't shown up even though Amazon has it marked as delivered. It isn't being stolen because I open the door a few seconds afterwards. Probably went down about an hour after they said it was delivered. I checked online and it was marked as delivered, so I went down to get it and there was no package. 5. Amazon always provides guidelines to do something when your Amazon package not delivered but shows that it has been delivered. He did tell me usually packages show up in the evening so that helped a little but still. Then you should directly contact the shipper. Waited and watched him walk away before opening my door. Which is the exact same thing it says on 4 packages I actually did receive. Shipments that don't require a signature can be left in a safe place at the driver's discretion. Learn how to find lost mail, file claims, and request refunds. Contact customer service. If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. A "delivery" scan isn't performed until the moment the parcel is dropped on the doorstep, or placed in the mailbox. Update - package was found and delivered today. If it’s still not there, contact your local USPS post office. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. - horrible customer service Well, this is a horrible situation, when it says that your order has been delivered but you have not really received it. Share your stories, and we'll collectively try to help you. USPS tracking shows that yesterday all the 3 were delivered into the parcel locker. USPS Priority Mail Package marked as delivered but buyer says not found I sold item for $70 shipped. Thread starter Sunshine05; Start date Dec 20, 2016; Forums. The next update would say something like "customer not available" (packages that require signature) with a scan location of the hub and not my actual city. Then one of my eBay purchases said it was delivered at 10:04 AM - the same time stamp as the other packages.... but this item WAS NOT delivered. Dec 20, 2016 #1 Hello everyone, I ordered 3 items from Ebay. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. Not all addresses get deliveries directly to their doors. Package says delivered, but not received. What the hell is going on? Then ask for the required representative. You can call the delivery service on the off chance that they know something, but it's likely not … So maybe it is all wonky. Reporting in the Philadelphia Inquirer found facilities so full it’s difficult to walk, packages sitting in trailers because there’s no room to unload them, and pre-Thanksgiving postmarks remaining undelivered. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. Widespread shipping delays mean millions of packages won’t arrive in time for Christmas. - lost packages If the delivery status of your package remains unclear, be sure to contact us straight away. The USPS is in a state of pandemonium right now. If you receive a late package from the USPS, be sure to report it, advise the former postal service workers. Usps currently awaiting package reddit Usps currently awaiting package reddit. Account Setting. What stinks is I opened an inquiry on the missing one but it was immediately resolved because of course it shows it was delivered. Is it being shown as delivered to your address? Packages that said they were delivered Monday are still not. Too many people wait for a week or more before they call. Sunshine05 Member. Include the following points: 1. Hi folks - we had a package supposedly delivered on 8/3/19, but despite waiting for it all day, we didn't so much as see the mail truck. Write a “Etsy Package Was Not Delivered” note and keep it handy. Anytime you have an issue with a delivery, call the post office at once. Mail item has not arrived by the expected date. Contact FedEx immediately . One package was delivered by tracking says it wasn't. Archived. However, I checked all around my front porch, my mailbox and in the bushes and there was no package. Looks like it hasn't quite disappeared yet! Yes, you’ve taken the proper steps. More posts from the usps_complaints community. I live in a large apartment complex thas has parcel lockers. Yes, it says "delivered to front door/porch" at 10:04 AM. A package said to be delivered tomorrow came today. Here’s the guide on What to do when Fedex delivers your package to wrong address. I've had packages being delivered from USPS that would say "out for delivery" ALL day and I would not get the package. value of package was over $500 dollars and it was a auto part sent for service that was going to be returned. That is too long. Thanks for this update! We've talked to the local post office, and asked to check GPS coordinates, … No sign of it. eBay Forum . So, I watched the mail person delivery my packages to my front door today. As a consumer I feel defenseless. Understandably, this isn’t usually an option if it’s a private individual or small company. But you don’t have to panic when your Amazon package not delivered. Your local PO should/will likely ask the carrier working that day if they recall anything. I DID receive two other items on the same day, that I bought from other ebay sellers. We use Amazon a lot here, and for the most part it works beautifully. Opened a case which - because it was delivered - was closed immediately. 1 million from Medicaid and committing tax evasion, announced Andrew Murray, U. I recently had a mix up using FedEx SmartPost and the item I shipped says "USPS Currently Awaiting Package" for 13 days now. I was home all day. I have a package that has been in transit since 9am 2/8/2016 that's after they "mistakenly" sent it to the wrong city. Here’s what to do when your package hasn’t arrived. If your order has been shipped via USPS, we … This is the 2nd time in a week this has happened to a package. Ask for help: “I hope you don’t mind helping to locate this package.” 4. Package says delivered, but not received. The post office has started a case, and we've started a search request online as well. Since you can't prove that's what happened and the delivery service says it was delivered, there's not much you can do. UPDATE: the package was delivered today. 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